Find answers to common questions about our service, safety measures, and how to get started.
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Contact UsAll drivers must pass a national criminal background check, social security number confirmation, a federal criminal background check screening, county criminal background check, sex offender registry check, MVR (Motor Vehicle Report) check for tickets, DUI’s etc.
Yes, all children in your household can be added in the app with different addresses if needed.
Yes, if the driver agrees to transport both parties. You would then need to add the additional children to the app. All routes must be scheduled in the app.
No, unless you would like to tip in cash.
Commute My Kids requires a meet and greet with your chosen driver before the driver begins your route. This is to familiarize the parents and the children with the vehicle and the driver. Typically, the driver comes to your home to meet the family but parents can conduct their meet and greet wherever they are comfortable. THE MEET AND GREET IS STRONGLY SUGGESTED.
All changes to any routes need to be changed in the app for the safety of the parents and the children. All changes in the route are subject to the driver’s schedule.
If your driver does not show up you can control the payments from your dashboard. You can also go in the app and give a rating on that driver. We recommend all parents have a backup driver in place for any cancellations by the driver. We also recommend choosing a backup driver while choosing your primary driver while you have access to the driver database.
We recommend all parents have backup driver just in case it is needed. You can also go back to the driver database and choose another driver.
Commute My Kids was born in 2007. We have been in business for 19 years as 2026.
Yes, our drivers can transport special needs children.
Yes. Commute My Kids has always provided dedicated drivers for families. You will select your dedicated driver for your route when you create your account. They will accommodate you for every ride you request. All drivers are dedicated drivers.
Commute My Kids was born in 2007. We have been in business for 19 years as 2026.
All drivers must pass a national criminal background check, social security number confirmation, a federal criminal background check screening, county criminal background check, sex offender registry check, MVR (Motor Vehicle Report) check for tickets, DUI’s etc.
Because you are driving for children, it will be required every 6 months.
Yes, as many as your schedule can accommodate in a timely fashion. Punctuality is VERY IMPORTANT.
You will be paid through the app after each ride has been marked as completed. You will see your funds in the account you provided when you signed up.
The minimum age to become a driver is 22 years old with at least 1 year’s driving experience.
It is STRONGLY recommended before you can start as a driver. This is for the familiarity of you and the family.
Yes, seat belts must be worn by everyone at all times while riding.
Yes, all of your selected routes are dedicated, meaning, for every route you choose, you are their personal dedicated driver for their scheduled days. You will be the dedicated driver for every family you accept.
Your driver rating can be affected, which can cause families to not select you. It is suggested that you keep your ratings high to be chosen as much as possible and maximize your highest earning potential.
Yes. In order to accept the change, you must go through the app. ALL route changes and additions must go thru the app for the safety of the children and the driver.
You will know within 24 to 72 hours (1 to 3 business days) if you have been approved, denied or if more information is needed from you.
Yes. All drivers are tracked through live Google Tracking, which is monitored by the parents and Commute My Kids.
Drivers can drive year round if requested by the parents.
Yes, we do transport children with all types of special needs. You can learn more about the children during your Meet and Greet with the families.
If you are inactive for 90 days and deactivated you will need to pay the $35 dollars again to reactivate your account and re-upload your information.
Your children’s safety is our absolute highest priority! We have live tracking where the parents can track their children in real time. Once parents join the app the live tracking feature will be available to them for each of their children’s rides. All passengers are required to wear seatbelts; this will be enforced by your driver. Driver’s are not allowed to text or talk on the phone while your children in the vehicle. Child locks are required to be on while children are in route. Parents will provide booster seats or car seats for each child riding.
We will also be requiring all drivers to have a car inspection and a front and rear dash cam. These safety measures will be in place by April 15, 2026.
If a driver is late the parent has the option to give the driver a bad rating on the app. The parent can also give the driver a warning about tardiness which jeopardizes their route. Lastly, the parent can select another driver.
If a driver is a no call no show the parent can give the driver a bad rating on the app which may affect their driver status. The parent can also select another driver.
The driver is to call 911 if there is an emergency and notify the parent immediately.
Commute My Kids requires a meet and greet with your chosen driver before the driver begins your route. This is to familiarize the parents and the children with the vehicle and the driver. Typically, the driver comes to your home to meet the family but parents can conduct their meet and greet wherever they are comfortable. THE MEET AND GREET IS STRONGLY SUGGESTED.
If you have already had your meet and greet and your child/ren are uncomfortable with their driver the parent can address the issue with the driver to try to get resolve. The parent can also go back to the app and choose another driver if there is no resolve.
Join hundreds of families who trust us with their children’s transportation. Sign up today and experience the peace of mind you deserve.